Refund policy

At Mandrez, we strive to deliver your order in perfect condition and provide a seamless shopping experience. Please read the following policies regarding shipping to understand your rights and responsibilities.

Returns Policy

1. Return Eligibility

We accept returns for the following reasons:

• Incorrect product delivered
• Damaged or defective product upon arrival

Note: Due to the nature of our product, we do not accept returns for reasons of personal preference or taste.

2. Return Process

• Contact us at info@mandrez.com within 3 days of receiving your order.
• Provide your order number, a description of the issue, and photos of any damage (if applicable).
• Once your return is approved, we will provide you with instructions for returning the product.

Please note: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged product).

3. Refunds

Refunds will be processed once the returned product is received and inspected. Refunds will be issued to the original payment method within 7-10 business days. Shipping costs are non-refundable unless the return is due to our error.

Important Notes

For any other issues, please contact our customer service team at:

Email: info@mandrez.com